airfocus: Head of customer success (m/f/d)

Headquarters: Hamburg, Germany
URL: https://airfocus.com/

 YOUR MISSION

• Develop the airfocus customer success strategy.
• Own and drive the whole customer lifecycle.
• Build and manage relationships with key customer stakeholders.
• Manage onboarding, drive adoption and engagement.
• Understand the client's business needs and make sure they get the best customer's ROI possible.
• Secure customer renewals and identify upsell opportunities.
• Manage & deliver best-in-class chat-based support.
• Listen to user feedback and be the customer's voice in our company.
• Educate our users by creating content for our help center.
• Conduct live demos and training sessions online.
  
  
  
  

YOUR PROFILE

• 1+ years of relevant work experience in a B2B software company.
• Exceptional written and verbal communication skills in English are required.
• You’re proactive - you come and tell us what you’ll do, not vice-versa.
• Experience in product management or similar is a plus.

WHY US?

You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning.

• A steep learning curve. Take responsibilities as big as you can handle.
• Competitive compensation based on prior experience. 
• Permanent contract and flexible working hours (incl. remote work).
• MacBook Pro or notebook and monitor of your choice
• Free snacks and drinks
• Team events, such as happy hours, off-sites, and retreats
• Language lessons 

To apply: https://airfocus-jobs.personio.de/job/154965

Via https://weworkremotely.com/remote-jobs/airfocus-head-of-customer-success-m-f-d