Headquarters: Portland, OR
As a Support Engineer at CartHook, you will serve as the technical point person and primary technical resource for the Support team. You'll also assist the Customer Success team, as needed, during demos and onboarding phase, supporting customer onboarding from a technical standpoint. You'll use your ace communication and technical skills, along with ecommerce knowledge, to help customers understand what they can accomplish with CartHook, using a strategic and consultative approach. By solving complex technical challenges that vary by store, you'll help the Customer Success and Support teams grow and retain our customer base.
This role will work closely day-to-day with Support, Customer Success, and the Director of Customer Success to create a strong customer-centric culture and ensure efficient and effective product engagement and retention for our customers. Additionally, you will collaborate with Product and Engineering on a case-by-case need to help debug technical issues and prioritize feature requests that are submitted during the customer onboarding process.
What we’re looking for:
So, are you game? If yes, let’s talk!
We’d love to learn a little bit more about you, and how you’d handle certain situations, so when sending us your resume, please include an answer to this question: