Customer Support Rep

Listed in: Blockchain Jobs.

Responsibilities

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• Deliver outstanding support through live chat, email correspondence and phone support
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• Collaborate cross-functionally with Operations and Product to provide accurate answers for our customers
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• Serve as an escalation point for high priority request or complex investigations
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• Help with customer on-boarding, working closely with Operations and Compliance to collect required documentation and resolve issues
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• Be the customer advocate and report bugs, incidents and product feedback
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• Write documentation, tutorials and guides for our users and build onto our Help Center
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Requirements

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• 1-2 years of customer support experience
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• Fantastic verbal and writing skills, with an emphasis on clarity
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• Strong attention to detail and highly organized
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• Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations
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• Be empathetic and understanding, go above and beyond to solve customer problems
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• Tech savvy, comfortable learning new tools and platforms
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• Experience with intercom, Zendesk or other CS management tool is a plus
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• Experience in startup experience is a plus
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• Interest in blockchain technologies
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Perks & Benefits

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• Health, dental, and vision benefits for you and your family 
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• Work From Home 
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• Computer setup of your choice 
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• Unlimited paid time off to relax and recharge 
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• Flexible work hours 
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• 401(k) plan with corporate matching 
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• Opportunity to work in a growing startup
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Apply here ? Customer Support Rep job

Originally from Crypto Jobs List https://ift.tt/32Sw014