Hopin: Customer Success Manager (North America)

Headquarters: London, UK
URL: http://hopin.to

 Hopin is the first all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world.

Our mission: Better connections, better planet.

The event industry is massive, but there are two major problems with it: environmental damage and inaccessibility. Billions of people around the world attend thousands of events every year, but not everyone has the ability to participate in events and every event has a carbon footprint. At Hopin, our mission is to address both of these issues by providing a sustainable solution that is accessible to everyone.

The role

Hopin is seeking a Customer Success Manager (Event Manager) who is personable, self-driven, passionate and ambitious! We're looking for someone with strong experience in this field, good at making decisions on the go, is helpful, supportive and a team player.

We're excited to be working with someone who is highly motivated, comfortable in a fast-paced start-up environment and is happy to work with a remote team. We're currently a team of 40, and you will be working within the Customer Success and Sales team.

Responsibilities 

• Know all the ins and outs of the product
• Conduct product demonstrations
• Welcome and train new customers, partnering with them to create successful events
• Offer ongoing support to customers that you work with
• Advise customers on how to most effectively use the platform
• Continue to be friendly, helpful and supportive to customers
• Collate customer feedback and communicate this to the product team
• Communicate with customers face-to-face, over email, phone or video call
• Working with our product engineers to make Hopin easier to use, and build on
• Strategise and make data-driven decisions to make our products better
• Work with the team on our support content, making it the go-to resource for our customers
• Identify opportunities for networking, referrals and expansion

Qualifications:

• 4 years + experience in Customer Success and/or Onboarding role
• Experience as an Event Manager
• 2 years + experience working at a B2B SaaS company
• Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals
• Tech Savvy - love software, tech and excited to learn new software
• Ability to teach yourself new skills and competencies, and finding answers yourself
• Excellent presentation and public speaking abilities
• Great problem-solving abilities - assess all options before making a decision
• Exceptional organization skills - you're used to juggling multiple priorities
• Has a "can do" attitude
• Can work at a fast-paced environement

Nice to have:

• Previous experience with a video platform
• Experience working at an early stage startup
• Proficiency in HTML/CSS/JS
• Graphic or web design experience

The Offer

A competitive starting salary for this role with opportunity for bonuses as we scale, as well as equity. 

We are currently a remote team and are open to remote applications from the North America Region only. 

To apply: job-4b303560-2fda-467b-b47b-e7a2f8f28d05@inbound.teamtailor.com

Via https://weworkremotely.com/remote-jobs/hopin-customer-success-manager-north-america