IFTTT: Integration Support Specialist

Headquarters: San Francisco, CA
URL: https://platform.ifttt.com

As an Integration Support Specialist, you will directly interact with technical customers working to build high quality services on the IFTTT Platform. Ideally, you’re able to work in a time zone that helps us provide improved response times to customers that reach out. 

This role involves collaborating 10 to 15 hours per week with a small team that works cross-functionally with every team at IFTTT.  You’ll have an opportunity to make a meaningful impact as we build the platform of the future.

What will you do?

• Efficiently triage technical questions and feedback from developers building integrations on the IFTTT Platform
• Consult via Zoom/Hangouts/Slack with developers to help them build the best integrations possible
• Help to continuously improve the platform documentation and in-product explanations
• Become an IFTTT Platform expert who can answer internal questions from IFTTT sales teams
• Identify and reproduce technical issues, documenting product enhancements, and user experience improvements
• Assist with the platform’s service review process

What key qualifications are we looking for?

• Expert troubleshooting and problem-solving skills
• Fluent in written and spoken English
• Experience with interacting with APIs and user authentication (OAuth 2)
• Familiarity with various programming languages
• Familiarity with mobile SDKs
• Experience working remotely
• Experience helping customers in real time via Zoom/Hangouts
• Experience with email support or CRM tools
• Plus: fluency in multiple written languages
• Plus: developer platform experience

To apply: https://ifttt.com/careers/integration-support-specialist-part-time-contract

Via https://weworkremotely.com/remote-jobs/ifttt-integration-support-specialist