Headquarters: Columbia, MO
Our Customer Champions work to put a real life smile on customers' faces by responding virtually to their questions and concerns via email and live chat. We believe that fast, accurate, personal replies to cries for help make customers happy and loyal.
We hold ourselves to high standards; Our current goal is an initial, personal, response to customers within an hour. Champions typically respond to 40+ emails/live chats in a standard shift. Champions connect customers to development by reporting quirky bugs, detailing suggestions, and explaining any unclear portions of the app.
We work as a virtual family from all over the US, staying in regular contact through Basecamp, Google Meet, and in-person gatherings. We share feedback, encourage each other to reach personal and professional milestones, and turn mistakes into opportunities for learning.
We value clear communication, open-mindedness, enthusiasm for reaching lofty goals, and the ability to anticipate and solve problems.
If this feels good so far keep reading and see if you shout “yes!” to the points below.
Is your hand waving in the air and are you saying “Pick Me, Pick Me”? If so, please apply below. We would love to speak with you further!
Benefits currently include a starting salary of $39K/year, the technology you need to be successful, 8 paid holidays, paid time off, remote work, Health/Vision/Dental insurance options, 401K with company match, Health and Fitness Reimbursement, a Home Office Allowance to customize your workspace, and working with awesome people (we aren't biased at all).