 Some of the biggest challenges faced by contact centers include exorbitant technology expenditures; a demanding and costly labor force; lackluster customer experiences; and challenges meeting service level objectives. Already successful in address the technology issues of the industry with Fenero, the award-winning team behind PodOne is on a journey to address its workforce management challenges by creating a decentralized platform for training, intra-network resource sharing, and automatic payment distribution.
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March 2020
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